Terms and Conditions

By purchasing any Opaline Lettering product, You acknowledge that you understand and agree to the following terms and conditions:


Custom work must be reviewed within 48 hours of delivery. If within 48 hours of delivery, and at the sole discretion of Opaline Lettering, reasonable requests for revision will be considered.


You agree that you will pay for all products purchased through this site and that Opaline Lettering may charge your payment method for any products purchased and for any additional amounts including taxes. You are responsible for the timely payment of all fees and for providing Opaline Lettering with a valid payment method. 

Payments and purchases are processed through Squarespace and Stripe and are protected by SSL to keep your credit card data safe and secure. 


Prodcuts are provided "as is" and "as available", without representation or warranty of any kind. Opaline Lettering will not be liable to you (whether under the law of contract, the law of torts, or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this product; for any indirect, special, or consequential loss; or for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. These limitations of liability apply even if Opaline Lettering has been expressly advised on the potential loss.


From time to time, there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Opaline Lettering reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after order submission). 


Opaline Lettering's failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. Opaline Lettering shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Opaline Lettering's reasonble control. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable, or sub-licensable by you except with Opaline Lettering's prior written consent. This Agreement shall be governed by the laws of the State of Delaware and the parties shall submit to the exclusive jurisdiction of the Delaware courts. A party that substantially prevails in an action brought under this Agreement is entitled to recover from the other party its reasonable attorneys' fees and costs. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of this Agreement, and that all modificiations must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you acknowledge that you do not have any authority of any kind to bind Opaline Lettering in any respect whatsoever. To contact us with any questions or concerns, please refer to our contact page. By clicking the "I Agree" button, you acknowledge that you have read and accept the terms of the above agreement. 

Return Policy

Due to the handwritten quality of all of our work, we do not offer refunds or exchanges on any custom, hand-written orders. With hand-lettering, it is common for there to be variances in the spacing, size, and style of letters. All of our wood products are created in-house and different batches of wood may absorb the stain with slight variations by batch. Natural knots and grains in the wood cannot be controlled. Additionally, refunds will not be offered for minor errors in the context of the wording or spacing. 

If an item arrives incorrect or damaged, please contact us within 48 hours of receipt so we can correct the situation. 

Privacy Policy

Personally-identifiable information you provide will never be sold or traded to outside parties. However, we reserve the right to disclose this information where it is required by law. We reserve the right to collect information regarding the ways and frequencies our purchasers interact with our site.